RideGear.com

[Bobby Drake]

While I was deployed my girlfriend had ordered me the Icon "Skull" Hooligan jacket from RideGear.com. Roughly a week after paying online she was contacted by them saying "Sorry, we don't have that in stock". They didn't even offer to return the money, all they said was that they would give her some more money, roughly $25-30 more than original purchase.
We decided that we would wait until I returned back to the states and I would find something from then and order. SO I finally got around to ordering those sprockets I talked about. I spent one full week calling 3-5 times a day just to be put directly on hold without speaking to a single person and then 20 minutes be automatically hung up on. When I would try another section of their store, I would again be put directly on hold and the same would happen. I never vocally spoke to someone at the store still.
I did email them and finally someone replied to it. Even though they responded to my email it still took another week or so just to order the part I needed because it looked like they would only check their email once a week. The last email they sent me informed me it would be out of the warehouse in 3 days. Two full weeks later, I'm still waiting on my sprockets to get here.
LONG STORY SHORT, I WILL NEVER ORDER ANYTHING FROM THEM AGAIN DUE TO THEIR LACK OF CUSTOMER SERVICE, LACK OF INVENTORY THAT THEY ADVERTISE ONLINE, LACK OF HELP WHATSOEVER.

That is all.

[M-Six Hundred]

Good to know, that sucks to hear about that. Have you tried contacting BBB?

[MAYO]

also call your bank and dispute the charges. never received product from them and the money will be credited.

[BunnySlippers]

That's still not resolved! Damn that sucks.

[Bobby Drake]

also call your bank and dispute the charges. never received product from them and the money will be credited.

I told them just to reimburse her credit card, but then they gave me some bull shit excuse that they changed credit companies and can't return the money. :cussridegear.com

[M-Six Hundred]

Go to your bank and dispute the charge. Manny knows whats up. You'll get your money back.

[Nates505n]

damn that sucks... Ive bought 3 jackets and a helmet from them and didn't have any problems at all ... definitely dispute your credit card though.

[Bobby Drake]

GUESS WHAT?!

Still haven't even sent out the sprockets...he says management fucked up...below is the email trail I kept.

HERE IT IS:
~~~On Apr 14, 2008, "Clair, Christopher J SrA USAF AETC 56 OSS/INO"
<Christopher.Clair@luke.af.mil> wrote:
My girlfriend has a credit through ridegear for roughly $200. Her name is Lacey Cagle and I'm trying to get in contact with your company to order a sprocket kit. The item I am trying to order is Item#: F-19837 (Kit Type QA 520-RG) for $176.39. I am actually trying to call your company right now but I keep getting put on hold and then hung up on. Please help.

~~~From: RideGear Support [mailto:solutions@ridegear.com]
Sent: Tuesday, April 15, 2008 7:32 AM
To: Clair, Christopher J SrA USAF AETC 56 OSS/INO
Subject: Re: Contact me: I have a Sales Question about items I'd like to Purchase

What was the order number from the original purchase?
Russ

~~~On Apr 16, 2008, "Clair, Christopher J SrA USAF AETC 56 OSS/INO"
<Christopher.Clair@luke.af.mil> wrote:
I have been trying to contact ridegear.com via telephone since Friday, April 11th with no success. I haved called roughly 3-5 times daily just to be put directly on hold without talking to anyone and then hung up on after a certain time period. Total, I have called between 15-20 times without speaking to a single person. I am trying to get this solution solved since your company was unable to provide the original sales item. If the company is not able to help me out in solving this problem in a timely manner, I ask that you reimburse the original sale back onto the credit card. The original order number was RG1075447. Thank you.

~~~From: RideGear Support [mailto:solutions@ridegear.com]
Sent: Thursday, April 17, 2008 2:15 PM
To: Clair, Christopher J SrA USAF AETC 56 OSS/INO
Subject: Re: Contact me: I have a Sales Question about items I'd like to
Purchase

It looks like the CHAIN/SPKT KIT YAM YZF-R6 F-19837 is now available and I can get that out for you pretty quick now. I am unable to refund you because we have changed credit card processors and your info was billed to our last processor, you may start a chargeback process. Otherwise we can ship the sprocket kit out for you and you can pick out a pair of gloves or a tee shirt or something, just keep it $200 value or below.
Let me know.

Russ

~~~On Apr 17, 2008, "Clair, Christopher J SrA USAF AETC 56 OSS/INO"
<Christopher.Clair@luke.af.mil> wrote:
Please ship it ASAP. Just so long as it is the F-19837 (Kit Type QA 520-RG)
for $176.39, with the gold chain. Thank you. Please inform me of the remaining balance so I can look at what type of gloves or items I can
also look at. Thank you for your help in this matter.

~~~From: RideGear Support [mailto:solutions@ridegear.com]
Sent: Monday, April 21, 2008 2:01 PM
To: Clair, Christopher J SrA USAF AETC 56 OSS/INO
Subject: Re: Contact me: I have a Sales Question about items I'd like to
Purchase

$30 or cheaper for the gloves, let me know. they don't have to be gloves
it can be 30 worth of anything. If there was anything else we could help you
with please feel free to contact us at anytime. Thank you and have a great
day.
The sprocket kit is on order and should be going out in the next 3 days
for you.

Russ

~~~On May 2, 2008, "Clair, Christopher J SrA USAF AETC 56 OSS/INO"
<Christopher.Clair@luke.af.mil> wrote:
Mr. Ross,
I still have not received the sprockets and it has been almost 2 weeks
since you said they were being sent out. Please give me an update on the situation.

~~~From: RideGear Support [mailto:solutions@ridegear.com]
Sent: Monday, May 05, 2008 2:38 PM
To: Clair, Christopher J SrA USAF AETC 56 OSS/INO
Subject: Re: Contact me: I have a Sales Question about items I'd like to
Purchase

So my management did not understand the situation that is going on here, so
I explained it to them and how it needs to be a top priority to get this to
you so they have assured me it will be going out for you in the next 4 days.
I will let you know as soon as I have the tracking number from the supplier.

Russ

[ballisticn8]

damn dude, that sucks, and not the good kinda sucking either...

[stallion636]

The one and only time I used Ridegear I had great service

[Bobby Drake]

FINALLY! After being gone for a week to TN, my sprockets are in...can't wait for the weekend to come!